Buffalo Wild Wings

Reviews about Buffalo Wild Wings

• 4 / 5

  By Marshall Kays
  Good food enjoy being able to watch a choice of sporting events with all the tvs
  February 27, 2017
• 1 / 5

  By Brian Mosher
  So, we've been an every couple weeks pick up order customer since they opened. My order is the same almost every time we order. House sampler no onion rings and substitute extra nachos in place of the rings (they get WAY too soggy by the time you get them home). The person taking my order usually has to ask the manager if they are able to do the substitution but every time the answer is YES. Well, tonight that all changed. After years of the YES, tonight it was NO. So I asked to talk with the manager myself. After a short time on hold the manager (Ryan) answered and when I asked him why I was getting a NO now after years of the YES to my order request he gave me some BS excuse that it was throwing their inventory off and there would be no way to account for more nachos and no rings. He also said that he was the one that OK'd it last week when we ordered the same thing! He said they had a meeting and it had been decided that there would no longer be substitutions at all due to the inventory issue. I was upset about his stance on the matter but we needed to eat so I ordered and also had to order a FULL order of nachos as well since we couldn't get the extra in place of the rings. $8 and some change for that order of nachos. Whatever, I ordered anyways. I get there to pick up the food and they are missing some sides of marinara for the cheese sticks! What the heck! So here is the real kicker. I get the food home and open it up and what do I see? The house sampler with no onion rings and extra nachos!!! I was just told by the manager that they would not do the substitution so I ordered the extra $8 of nachos!! I guess I won't be getting an apology or my $8 back anytime soon. Especially now that I am going to avoid BWW Moorhead at all costs. "The customer is always right" even when they are wrong. Cardinal rule when a manager deals with customers. I guess the general manager Ryan has a thing or two to learn or his managerial days may be short lived. Can't be rude and feed people a line of BS and think they will keep coming back. Loyalty is what keeps businesses in business. Oh, I hope your forgetting our marinara doesn't mess up your inventory...
  January 07, 2017